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  • What is IT support and what types of assistance are offered?
    IT support is a service provided to help users solve problems with their computer devices, software or networks. Types of assistance offered include technical support, network troubleshooting, software support, computer security, training, and consulting.
  • How can I contact the IT helpdesk in case of a problem?
    You can contact our IT Help Desk by calling our Tech Support Line at 819-791-4343, emailing, or using our online chat service available at our website.​​
  • What are the opening hours for technical support?
    Our technical support is available Monday to Friday from 9 a.m. to 5 p.m. and Saturday from 9 a.m. to 2 p.m. We strive to provide prompt assistance during these hours.
  • How can I configure my email account on different devices?
    To set up your email account on different devices, you can follow the specific instructions provided by our helpdesk. Generally, you will need to enter the mail server information (POP or IMAP) as well as your login credentials. Configuration settings may vary depending on the email client you are using.
  • How can I protect my computer against viruses and malware?
    To protect your computer against viruses and malware, you should take several security measures. Make sure to install reliable antivirus software and keep it updated regularly. Avoid downloading files from untrusted sources and do not click on suspicious links or attachments of unknown emails. Also perform regular scans of your system and keep your operating system and applications updated with the latest security patches.
  • How can I remotely access my office computer from home?
    To remotely access your desktop computer from home, you can use remote desktop solutions such as Remote Desktop (Windows), Screen Sharing (Mac), or third-party remote desktop software. You will need to set up remote access on your office computer and use secure login credentials. Follow the instructions provided by our helpdesk to set up remote access.
  • How can I back up my important data securely?
    To back up your important data securely, you can use online or local backup solutions. You can opt for cloud storage, external hard drives, backup servers or backup software. Determine which files and folders are essential and perform regular backups on a set schedule. Also, be sure to store backups in secure locations and regularly test restoring data to ensure it is accessible when needed.
  • How can I troubleshoot my computer's slowness or performance?
    If you are experiencing slowness or performance issues on your computer, there are several solutions you can try. Make sure your computer has enough storage space and perform regular cleaning of unnecessary files. Close programs and background processes that consume resources. Update your drivers and operating system to the latest versions available. If the problem persists, contact our support team for further assistance.
  • What are the benefits of using cloud backup and recovery solutions?
    Cloud backup and recovery solutions provide reliable protection for your data. They allow automatic and regular backup of your files, making them accessible from anywhere with an Internet connection. In the event of data loss, you can easily restore files from the cloud, ensuring fast and efficient recovery.
  • What are the best practices for ensuring the confidentiality of my sensitive data?
    To ensure the confidentiality of your sensitive data, use strong passwords, encrypt your files and storage devices, use secure backup solutions, avoid sharing sensitive information online, update your software regularly security and be vigilant against phishing threats.
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